Cancellation requests for orders that have been processed and prepared for shipment are subject to an AED 50 cancellation fee. This is a common carrier fee for package interception. If you decide you want to cancel your order after the item has shipped, you will be charged the shipping. After you refuse the item(s) and we receive the product back your credit card will be credited the full amount minus the shipping. Some products may be subject to an additional 20% restocking fee.
In case of order cancellation, your refund will proceed within 5 – 7 business days from submission of your cancellation. We will update you via email once your refund has been initiated. The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of the product canceled but the customer bank may charge a transaction fee as per their policy. If the company does not get a response from the customer within a week, order gets cancelled automatically. If we refund by credit card, we will only refund the amount we received, and bank charges will be borne by customer. Refunds will only be provided through bank, in the case of cash payment the customer will have to provide their bank details in order to receive the refund.
If products are damaged in transit then the exchange proceeds within 3 – 5 business days from submission of the complaint but no order cancellation or return is accepted after the order is delivered. In the situation of damaged goods, customers can ask for an exchange via email or the contact number provided on the website. The customer has to provide an image or video of the damaged products while filing a complaint about damaged goods.
